Privacy Policy

Last updated: 14 July 2026

Alpha Tec Digital Solution Co. LLC ("Alpha Tec", "we", "our", or "us") runs the website alphatecuae.com. This page explains what information we collect from you, how we use it, and how we keep it safe. We keep things simple — we only collect what we need to serve you well.

1. What We Collect

Information you give us:

• Contact details – your name, company name, phone number, email, and message when you fill a form, request a quote, or message us on WhatsApp.
• Account details – your name, email, and password if you create an account on our website.
• Order details – your billing and delivery address and order history when you buy from our shop. Card payments are handled securely by our payment provider — we never see or store your card details.
• Service details – information you share when booking printer rentals, AMC, CCTV, or biometric installations, like your business location and equipment needs.

Information collected automatically:

• Basic usage data such as pages visited, device type, and browser — collected through cookies and analytics tools to help us improve the website.

2. How We Use Your Information

• To reply to your enquiries and send quotations
• To process and deliver your orders
• To arrange installations, servicing, rentals, and maintenance visits
• To manage your account and service contracts
• To send invoices, updates, and important notices
• To improve our website and services
• To run our ads on platforms like Google and Meta

You can opt out of marketing messages anytime — just tell us.

3. Who We Share It With

We never sell your information. We only share it with trusted partners who help us run our business — such as website hosting, payment processing, delivery, and advertising platforms like Google and Meta. They can only use it for the job they do for us.

4. WhatsApp Enquiries

Most of our enquiry buttons open a WhatsApp chat with our team. Anything you share there is used only to answer your enquiry and provide our services. WhatsApp itself has its own privacy policy for its platform.

5. Cookies

Our website uses cookies to keep your cart and login working, understand how visitors use the site, and show relevant ads. You can turn off cookies in your browser settings, though the shop and checkout may not work properly without the essential ones.

6. Keeping Your Data Safe

Our website uses SSL encryption, and only our team members who need your information can access it. While no website can promise 100% security, we take real care to protect what you share with us.

7. How Long We Keep It

We keep your information only as long as we need it to serve you and maintain our business records. Enquiries that don't become customers are removed after a reasonable time.

8. Your Choices

You can ask us anytime to:

• See what information we have about you
• Correct anything that's wrong
• Delete your information
• Stop sending you marketing messages

Just contact us using the details below and we'll take care of it.

9. Other Websites

Our site may link to other websites, such as brand pages. We're not responsible for how those sites handle your information, so please check their policies separately.

10. Updates to This Policy

If we make changes to this policy, we'll post the new version here with an updated date.

11. Contact Us

Questions about your privacy? We're happy to help.